Faadil Boussari

Led end-to-end analytics for customer experience and fare revenue, delivering strategic recommendations to management and the Board of Directors.

Optimized telephony dashboard and defined business rules for two new dashboards (comments, customer satisfaction) via an OLAP cube, co-designing the customer-journey dashboard and its priority KPIs.

Directed the migration of reporting from Tableau to Power BI, integrating Google Analytics 4 via BigQuery for enhanced data capabilities.

Designed and managed InputKit voice-of-customer surveys (continuous and ad-hoc), analyzing revenue/cost of two partnerships (CCN, REDBLACKS) exceeding $50K+ in value.

Developed 3-5 interactive Power BI dashboards tracking KPIs for 3 teams, reducing manual reporting effort by approximately 5 hours/week.

Analyzed operational data to identify key trends and generate accurate forecasts, directly supporting strategic decision-making processes.

Provided expert support to Excel, Power BI, and SAS users, while documenting reporting best practices within an Agile/Scrum framework.

Designed and automated robust ETL pipelines using Python and SQL, significantly strengthening data governance and reducing manual data-prep time.

Profiled, ingested, and cleaned large multi-source datasets, establishing a foundational stage for data pipelines.

Prepared and validated annual plan data and trend/experience analyses, feeding critical actuarial reports.

Resolved complex tax inquiries and accurately computed taxes, benefits, and exemptions by applying fiscal and actuarial formulas.

Verified and validated tax data to ensure high accuracy and strict regulatory compliance.

Gathered comprehensive analytics requirements and designed statistical models and impact studies for critical financial analyses.

Developed Power BI and Tableau visualizations, conducting user acceptance testing (UAT) to validate and ensure the quality of delivered solutions.